Tuesday, December 18, 2012

Let me check my notes ...

I returned a voice mail message and had the following conversation about the possibility of scheduling a wedding for this Saturday ... 

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Me: Hi, this is $$ I'm returning your call regarding a civil ceremony.

Him: Oh, hi, Ms. $$, this is -----, we spoke already and you already said that you would be available to do the ceremony on Saturday morning in ### so we're all set.  (NOTE:  ### is 45 minutes away from my office)

Me: No, I definitely did not say that I was available to come to ### on Saturday ...

Him: Oh, let me check my notes - I think you did - hold on - I have to check my notes

** what I wanted to say out loud was, umm, dude don't really care what your notes say - I'm not available and there is no way I would have said that ... instead, I waited ...

... tick tock tick tock ... long pause ...


Him: Ms. $$, can I call you back in 30 minutes - I need to look over my notes and I'm driving.

Me: You can call me back, but I know that I did not say that I was available to come to ### on Saturday morning.  I am planning to leave town and would never have said I was available for that since I have to drive 5 hours the other direction.  What I said was my last available appointment is on Saturday, 11 AM, at my office and that I would be leaving the area immediately after the ceremony.

Him: Hmm, yes, I think you are right and I am wrong.  But, can I call you back so I can look at my notes and so that I can tell you what we are doing.  I will call you in 30 minutes?  I mean I am driving now and we really were expecting that you would call us back much earlier.
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** For those keeping score, we spoke yesterday and then he left a follow up message today at 11 AM stating they had more questions ... (I guess I should apologize for being in Court all day in addition to him not being able to take proper notes on what I said <note sarcasm>)




Is it wrong that I have my fingers crossed that he discovers his notes are so messed up that they have me confused with someone else and that they plan to schedule with someone else?  they are way to high maintenance!! 
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Now is probably a good time to point out that I spoke with him and his fiance' yesterday ~ on speaker because they were in the car (he clearly spends a lot of time in his car).  I answered their questions about my fee and stated that the last possible time I would schedule a wedding before January would be this Saturday, 11 AM, at my office.  After giving them those two tiny pieces of information, they asked me to "email them all the details we discussed" because they could not write it down at the time.  Confused by their request, since I had only given them those two tiny pieces of information and the rest was stuff they had to decide and call back about (time, date, location, availability of family, etc.) I actually said, "I'm confused on what you want me to send you in an email - my fee is $$ and I'm waiting for you to tell me the day and time you're interested in so I can tell you if I am available."  He responded, oh, yeah, you're right.  We'll call you tomorrow once we figure out what we want.
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Clearly I did not realize that (1) I needed to sit by my phone all day and await their call and forget about my actual job as a lawyer; (2) despite his inability to take notes while we were talking ~ he was actually taking notes while we were talking; (3) that those notes clearly had the ability to change my unavailability to go to Woodbridge on Saturday if he determined that his notes said something different than I was saying now; and, (4) whatever they decide they want, they're going to tell me, and I should do it despite my existing appointments, etc. but that I have to wait 30 minutes to know what that is ... and the time space continuum does not actually apply to him, as it has been almost an hour since that call ...

* would it be inappropriate to say "oh, I was really expecting that you would call me back much earlier? 
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